PROFESSIONAL BIO FOR MY BLOG:
About the Author: Kamrul Hassan
Hospitality Veteran | 44+ Years with Inter-Continental Hotels Group (I.H.G) |
F&B Trainer & Mentor
Welcome to F&B Training for Students – a platform built from 44
years of real 5-star experience.
I am Kamrul Hassan, a lifelong Hotelier who dedicated his entire
professional journey to the art of Food & Beverage Service with the Inter-Continental Hotels Group (I.H.G).
My career began on the floor, as a Waiter (Fine Dining) at Inter-Continental
Dhaka, Bangladesh (1977-1980), where I learned that true service is
about humility and precision. This foundation took me to the Sultanate of Oman,
where I spent the next four decades serving in I.H.G's most prestigious luxury
properties.
My Journey with I.H.G - A Legacy of Service:
1977 - 1980: Waiter,
Fine Dining - Inter-Continental Dhaka, Bangladesh
1980 - 1986: Waiter /
Captain, Fine Dining - I.H.G Muscat, Oman
1989 - 1992: Captain, Fine
Dining - Al Bustan Palace Hotel, Muscat (An Inter-Continental Hotel)
1992 - 1999: Head Waiter,
Fine Dining - I.H.G Muscat, Oman
1999 - 2005: In-Charge,
Italian Restaurant - Al Bustan Palace Hotel, Muscat
2005 - 2007: Restaurant
Manager, French Fine Dining - Al Bustan Palace Hotel
2008 - 2009: Room Service
Manager - Crowne Plaza Salalah, Oman
2009 - 2010: Manager, Room
Service & Atrium Tea Lounge - Al Bustan Palace Hotel
2010 - 2015: Manager, All
Day Dining, Room Service & Steak House - Crowne Plaza Sohar, Oman
2016 - 2021: Restaurants
Operation Manager (All Day Dining, Room Service, Steak House, Tea Lounge, Pool
Bar) - Crowne Plaza Sohar, Oman
Professional Development & Certifications
Throughout my career with I.H.G, I was honored to complete extensive professional training programs that shaped me as a leader and trainer:
Core F&B & Service Excellence
• Basic Food & Beverage Service
• Food Hygiene & H.A.C.C.P Certification (Food Safety)
• Guest Courtesy Training (G.C.T)
• Service Leadership & Leading Others
• Handling Guest Comments & Suggestive Selling Techniques
Training & Leadership
• Craft Training Certificate (C.T.C)
• Group Training Certificate (G.C.T) - Certified Departmental Trainer
• Managing Training & Development (M.T.D)
• Appraisal Skills & Great Team Building
• Fire Safety & Basic Computer Skills
Management & Business
• F&B Cost Accounting
• F&B Budgeting & P&L Management
These training taught me that great service is a
combination of skill, safety, courtesy and smart business management - the same
values I now share through this blog.
From carrying a tray as a young waiter
in Dhaka to managing multi-outlet operations in Oman's top luxury palaces, I
have lived every role in F&B.
Why
I Started This Blog?
After retirement, I
realized that our young hospitality students need more than just textbooks.
They need real, practical knowledge – the small details of Silver Service, the
logic behind a menu, the discipline of a 5-star operation.
This blog is my way of
giving back. Here I share daily, exam-ready notes, practical guides and M.C.Qs,
all explained in simple language, drawn directly from my 44 years on the floor.
This is not theory
from Google. This is knowledge from the service floor of Inter-Continental.
My Mission:
To help every F&B students become a confident, skilled and
professional Hotelier. To pass on this real, certified knowledge to the next
generation of hoteliers, free of cost.
Thank you for being a
part of my second innings.
Kh. Kamrul Hassan
Founder: fnbtrainingforstudents.blogspot.com
Kamrulsss84@gmai.com
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